Shipping & Returns

Shipping Policy

At Liberty Peptides, we understand the importance of prompt, reliable shipping. Our team works diligently to process every order accurately and efficiently while ensuring products are carefully packaged for transit.

Order Processing

• Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

• Orders placed on weekends or U.S. holidays are processed on the next available business day.

• During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, our customer support team will notify you whenever possible.

Shipping

Once your order has been processed, it will be shipped using the carrier selected during checkout.

After shipment, you will receive a confirmation email containing tracking information so you can monitor your package throughout delivery.

Please note that estimated delivery times are provided by the shipping carrier and may vary depending on destination, weather conditions, carrier operations, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Liberty Peptides is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping information, please contact our support team as soon as possible. While we will make every reasonable effort to update the address before shipment, we cannot guarantee changes once an order has entered processing.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery is managed by that carrier.

If your shipment is significantly delayed or appears to be lost, please contact us. We will gladly assist in initiating a carrier inquiry and work with you to help resolve the situation whenever possible.

Returns Policy

Due to the specialized nature of laboratory research materials, all sales are considered final.

To help maintain product integrity, quality assurance standards, and safety, Liberty Peptides does not accept returns of products that have been shipped or delivered, except where required by applicable law.

Damaged or Incorrect Orders

We strive for accuracy with every shipment. If your order arrives with visible shipping damage or you receive an incorrect item, please contact our customer support team promptly.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, if applicable

Providing this information allows us to review the issue and determine an appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing may be eligible for cancellation. Once an order has been processed or shipped, it generally cannot be canceled.

Refunds

Refund requests are evaluated based on the specific circumstances of each order and in accordance with our policies and applicable law.

If a refund is approved, it will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Research Use Notice

All products offered by Liberty Peptides are intended strictly for laboratory and scientific research purposes only.

Products are not intended for human consumption, medical use, veterinary use, therapeutic use, or diagnostic purposes. Customers are responsible for ensuring that all products are handled and used in accordance with applicable laws, regulations, and accepted laboratory practices.

Contact Us

If you have questions regarding shipping, returns, or an existing order, our customer support team is available to assist you.

We are committed to providing clear communication, professional service, and a reliable experience for every customer.